Welcome to the Dhaxle mobile app and Platform, operated and owned by Dhaxle Inc.(“Company” or “Dhaxle”), who values its Customers and ensures the confidentiality, integrity and security of its users and user family’s personal information, at all times. Hence, this privacy policy (“Policy“) is to familiarize the Users with the manner in which we collect, use and disclose the information received through the website and apps. Our Policy has been designed and created to ensure those affiliated with Dhaxle, Inc. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
BY ACCESSING OR USING THE WEBSITE, USER UNCONDITIONALLY ACCEPTS AND AGREES WITHOUT LIMITATION OR QUALIFICATION TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED OR CONTINUE FURTHER TO USE THIS WEBSITE.
“User”, “You/you”, “Your/your” means any person, user, Registered User, viewer or Registered Customer who views, browses, accesses or uses our Website;
“Use” or “Using” means to browse, access, view, copy, availing Services or other benefit from using the Website;
“Customer” means User who has or is willing to obtain the Services of Website.
“KYC” means know your client.
“Registered User” or “Registered Customer” shall mean and include the Users or Customers who have an investment account with Dhaxle, to avail the Services or any part thereof, as provided on the Website.
“Services” means all the services as provided in Terms & Conditions from time to time.
“Website” or “Dhaxle Websites” means and includes https://dhaxle.com, Dhaxle mobile application accessed through or downloaded from the app store i.e. Android or IOS, which might be used or accessed at any other platform where the Website can be accessed from on mobile phones and such other devices, like, mobile application (whether or not on android or IOS) or any other platform as provided by Dhaxle.
“Dhaxle” or “us” or “we” or “our” shall mean and refer to Dhaxle Inc. and its affiliates, officers, employees, agents, partners and licensors.
“Terms & Conditions” shall mean the terms of use of the Dhaxle Website, including any amendment or re-enactment thereof.
In order to avail the Services offered by or on the Website and start
investing/utilizing services, Users are required to register for an account and have
to provide information and data (“Personal Information”) classified as ‘Sensitive
Personal Information’ under Regulation 3 of the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, (“SPDI Rules”). Personal Information provided in acceptance of
this Policy shall amount to written consent under Regulation 5 of the SPDI Rules.
This initial registration would involve creating a username which is a valid email
and password (collectively, “Login Credentials”). Further, once the User decides
to use all the functionality provided on the Website and decides to enroll for
investment purposes, in accordance with the norms and regulatory requirements,
user shall provide its name, gender, contact number, card details, bank account
details (including account number, bank name, etc.) address details (including a
copy of the address proof) and a cancelled cheque leaf (collectively,
your “Registration Information”).
Dhaxle will require the User to provide a virtual signature (physically on the mobile
screen or an image of the signature on a plain white paper). Dhaxle will use this
signature only for the limited purpose of completing the enrollment process and it
will not be used for any transactions other than filling forms for enrollment. This
signature provided by the user will not be shared with any third parties.
Dhaxle will require the physical evidence of Registration Information, to satisfy
regulatory requirements while your bank details are required to honor your
investment instructions. The above provided Registration Information/details shall
be uploaded by the User in soft copy form on the Website at the time of enrollment.
Once the information is received by Dhaxle, the executive of Dhaxle shall coordinate
with the User. Upon completion of the attestation/verification
requirements, the documents shall be provided to the concerned regulatory
authority for the purpose of opening an account for the transaction to be made by the Users.
Dhaxle shall not be responsible, in the event, any discrepancy is found, in any of the information
provided by the User, such as mismatch of the information provided, which shall lead to the rejection
of account opening.
We may also ask for additional personal information from time to time to
meet new regulatory requirements or to provide you with other benefits of our services.
As always, the information that we seek will only be for the purpose stated.
We use this information to contact you and undertake activities that you have specifically authorized us
to do.
As Dhaxle has tie-up(s) with external payment gateways, for Electronic
Payment Gateway facility, ONLY internet banking facility shall be offered for transaction on the
Website, through a third-party net banking service provider registered.
You have right(s) not to provide any Personal Information on the Website or any third-party website(s).
It is not mandatory to provide your Personal Information, however, we will be able to provide
you the Services only when You disclose certain Personal Information, as requested in the process.
If you intend to use the Services, it is solely at your own volition, risk and after reading and
confirming this Policy in conjunction with other policies as provided on the Website.
Personal Information provided by the user belongs to the user. In the event, user
wants to access or update any earlier provided information, user can change
through entering the Website with its “Login Credentials” and make changes as
required. Some of the changes made or proposed by the User may require user to
provide documentary evidence. In any event, upon your written request, Dhaxle
has a legal obligation and will provide every registered user of the website and
services with a readable copy of the personal data that we keep about you. As an
added security measure and regulatory requirements, we may require additional
proof of identity prior to such disclosure.
If the User wants to withdraw its consent given earlier for providing Personal
Information, the User shall send in request for such withdrawal to Dhaxle in writing.
In the event of such withdrawal request, Dhaxle shall have the option to not provide the Services.
Remember to keep your Login Credentials safe and secret to prevent unauthorized access to your Dhaxle account.
If you think that the security of your Dhaxle account has been compromised, change your password and contact us
immediately for further assistance, on the following e-mail: web@dhaxle.com
Dhaxle uses the Information, which is received from Users to
provide the Services and to enhance the overall experience of its users.
Access to the Login Credentials, Registration Information, and any other personal information
as provided by the users is restricted and used in accordance with specific internal procedures
in order to operate, develop or improve our Services.
Under no circumstances, Dhaxle will sell, distribute, trade, lease or rent the
Personal Information of its users to anyone, for any reason(s). Also, we may
provide aggregate statistics about our Customers, sales, traffic patterns, and related
Website information to reputable third-party vendors, but these statistics will, in no
way, include any personally identifying information of our users.
All employees of Dhaxle are selected in accordance with our strict security
policies and practices and are bound by confidentiality obligations.
Dhaxle employees are subject to stern disciplinary action, including
termination, civil liability, and criminal prosecution, if they fail to meet
any of these obligations, as stated.
Dhaxle may also use third party vendors or service providers to help us
provide services to you, such as couriering documents
to you on our behalf or operating the payment gateway functionality
of the website. Such third parties are required to maintain the
confidentiality of the information we provide to them under
contract and under law.
We may share Personal Information, without obtaining prior consent
from the User, with government agencies mandated under law to obtain
information including sensitive personal data or Personal Information for
the purpose of verification of identity, or for prevention, detection,
investigation including cyber incidents, prosecution, and punishment
of offences, or to protect the interests of Dhaxle and/or any particular
user(s). You authorize us to disclose your Personal Information in such
cases. Notwithstanding anything contained in this Policy, any
sensitive personal data or Personal Information shall be disclosed to any
third-party by an order under the law for the time being in force.
Dhaxle may transfer Personal Information, to any other body corporate
or a person, provided that such transfer is necessary for the performance
of a lawful contract between Dhaxle and the User or where the User has
consented to such transfer. Further, Dhaxle shall ensure that such body
corporate or person adheres, to whom the transfer of data takes place,
adheres to the same level of data protection as mandated under the
SPDI Rules.
Dhaxle, Inc. 's website is not directed to, and does not knowingly collect personal identifiable information from, people under the age of eighteen (18). If it is determined that such information has been inadvertently collected on anyone under the age of eighteen (18), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of eighteen (18) must seek and obtain parent or guardian permission to use this website and the apps.
“Cookies” are small files or small pieces of information that are
stored by your browser on your computer’s hard drive. Most web
browsers automatically accept cookies, but you can usually change
your browser to prevent that. Even without a cookie, you can still use
most of the features at our Website.
Cookies allow web and mobile applications to respond to you as an
individual. The web application can tailor its operations to your needs,
likes and dislikes by gathering and remembering information about your
preferences. We use traffic log cookies to identify which pages are being
used. We may place Cookies in the browser files of your computer/mobile
phone. The Cookie itself does not contain Personal Information although it
will enable the Website to relate your use of the Website to information
that you have specifically and knowingly provided to the Website.
The Cookies enable us to remember your choices and some data field
contents which you would be required to fill-in. This may reduce your
time to fill in information which is routine or repetitive in nature.
Such information will also remain in our database.
You can choose to accept or decline cookies. Most web and mobile
browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you
from taking full advantage of the website.
We may provide links of other websites of interest on the Website,
without any accuracy, completeness, or usefulness of any content,
warranty, merchantability, endorsement, suitability, any assurance
of quality, authenticity, and appropriateness to view such websites
and responsibility, liability, obligations on part of the Website.
This Policy does not apply when you access such sites or links.
These third-party websites may use technology to send the advertisements
that appear on the Website directly to User.
Dhaxle does not have access to or control over the cookies or other
features that such third-party websites may use, and the information
practices of these third-party websites are not covered by this Policy.
Therefore, Dhaxle cannot be held responsible for the protection and
privacy of any information which User provides whilst visiting such
websites of interest. Users shall contact them directly for more
information about their privacy practices.
Any opinions, advice, statements, services, offers, or other information
or content expressed or made available by third parties, including
information providers, or any other Users are those of the respective
author(s) or distributors and not of the Dhaxle.
When any user accesses its account information, we offer the use of a
secure server. The secure server software (SSL) encrypts all information
you input before it is sent to us. In addition, Dhaxle, Inc. is a licensee
of TRUSTe. The website is also secured by VeriSign. Furthermore,
all of the Customer data we collect is protected against unauthorized
access.
We also need to make you aware that although we provide appropriate
firewalls and protections, our systems are not hack proof. Data pilferage
due to unauthorized hacking, virus attacks, technical issues is possible,
and Company takes no liabilities or responsibilities for it.
You agree that, all intellectual property including but not limited to copy
right, trade mark, any personal information, content, photographs, images,
experience sharing, feedback, opinions that is voluntarily shared by you
with us or uploaded on the Website do not infringe any rights of third
parties in any manner and you give us unrestricted, perpetual right of
use of such intellectual property for any purpose whatsoever.
We work to protect the security of your information as per the
International Standard IS/ISO/IEC 27001 on “Information Technology
Security Techniques Information Security Management
System-Requirements”.
Dhaxle shall at all times, take all the reasonable precautionary
measures to safeguard the information provided by users, only on
our Website.
Dhaxle has and continues to have the right to modify, change or update this
Privacy policy at any time by reasonably highlighting on the Website
any such change. Such changes shall be effective immediately
upon posting on the Website. You are advised to keep a regular check
and update yourself on the policy updates on the Website.
The date of last revision appears at the top and all changes take effect immediately
upon posting.
This Policy along with the Terms & Conditions and any other relevant policies or disclosures contains the entire understanding and agreement between the User and the Website and supersedes any and all prior understandings relating to the Website. This Policy cannot be changed or terminated orally. If any provision of this Policy is held to be illegal, invalid or unenforceable, this will not affect any other provisions and the Policy will be deemed amended to the extent necessary. Any provision which must survive in order to allow us to enforce its meaning, shall survive the termination of this Policy. This Policy should at all times be read along with the Terms & Conditions and any other policies of the Website.
Dhaxle is bound by the Information Technology Act, 2000, and complies with all its provisions. In accordance with the Section 43A of Information Technology Act, 2000 read with Rule 8 of the SDPI Rules, Dhaxle is obliged to maintain reasonable security procedures to safeguard the user data received or provided by the User. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the SPDI Rules of the that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Website. In accordance with Regulation 4 of the SPDI Rules, Dhaxle is obliged to provide every registered user of the Website with a readable copy of the information that it keeps about you. If the user would like to have a copy of the same, user can reach out to Dhaxle at web@dhaxle.com
Dhaxle, Inc. 's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Under the regulations of the General Data Protection Regulation ("GDPR")
of the EU you have certain rights as a Data Subject. These rights are as
follows:
- The right to be informed: this means we must inform you of how we
intend to use your personal data and we do this through the terms of this
Policy.
- The right of access: this means you have the right to request access to the
data we hold about you and we must respond to those requests within
one month. You can do this by sending an email to
review@dhaxle.com.
- The right to rectification : this means that if you believe some of the date, we hold is incorrect, you have the
right to have it corrected. You can do this by logging into your account with us,
or by sending us an email with your request.
- The right to erasure: this means you can request that the information
we hold be deleted, and we will comply unless we have a compelling
reason not to, in which case you will be informed of same.
You can do this by sending an email to
review@dhaxle.com.
- The right to restrict processing: this means you can change your
communication preferences or opt-out of certain communications.
You can do this by sending an email to
info@dhaxle.com..
- The right of data portability: this means you can obtain and use the
data we hold for your own purposes without explanation.
If you wish to request a copy of your information, contact us at
review@dhaxle.com.
In addition to the rights above, please rest assured that we will always
aim to encrypt and anonymize your personal information whenever
possible. We also have protocols in place in the unlikely event that we
suffer a data breach and we will contact you if your personal information
is ever at risk. For more details regarding our security protections see the
section below or visit our website at https://dhaxle.com.
All users and visitors to our website have the option to discontinue receiving
communications from us by way of email or newsletters.
To discontinue or unsubscribe from our website please send an email that
you wish to unsubscribe to unsubscribe@dhxale.com.
If you wish to unsubscribe or opt-out from any third-party websites,
you must go to that specific website to unsubscribe or opt-out.
Dhaxle, Inc. will continue to adhere to this Policy with respect to any
personal information previously collected.
For questions related to updating or changing your account information
or any other Information provided by you and for your valuable
feedback regarding this Policy, please send an e-mail to
ask@dhaxle.com.
Further, for time-bound and speedy redressal of any discrepancies and
grievances in relation to Personal Information provided,
please feel free to reach out to our Compliance Officer at
compliance@dhaxle.com.
